Free operator sheet · Stays in your browser

Your customer in one
paragraph.

A printable customer card — name, neighborhood, what they look for, what time of day they walk in. The reference document for every staff decision.

Pack: Open the Doors course Cadence: Once at L4; revisited yearly Private — runs in your browser

Fill it in

Your customer in one paragraph

Type your numbers — the math runs in your browser. Print it, save it as a CSV, or save it to your Workshop.

Header
Your customer in one paragraph One person, not 'everyone.' First name + neighborhood + what they're looking for + when they walk in. The point is operational clarity for every staff decision that follows.
The five-question vet Read the paragraph back and answer each question. If any answer is vague, rewrite.
Distribution

Keyboard: ⌘P print · ⌘S download CSV · ⌘↵ save to Workshop

When to use it

Pull this sheet out when —

  • After Lesson 4 — print, post above the host stand.
  • When training a new FOH hire — read the customer paragraph aloud.
  • When making any photo, copy, or hours decision that feels ambiguous.
Common mistakes

What operators get wrong

  • Writing about 'everyone' or 'the neighborhood' instead of one named persona.
  • Treating the persona as marketing fiction. The point is operational clarity.
  • Updating the persona when you wish the customer would change — they probably won't.
Pairs with

The tools, terms, and articles this sheet sits next to.

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