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Complaint Root-Cause
Tracker.

Date, channel, category, root cause, fix, owner. Logs the cause, not the symptom — "expo gap," not "cold food."

Pack: Trust & Reviews Cadence: Weekly Private — runs in your browser

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Complaint Root-Cause Tracker

Type your numbers — the math runs in your browser. Print it, save it as a CSV, or save it to your Workshop.

Period
Complaints — log the cause, not the symptom
Date Channel Category Symptom Root cause Fix Owner Closed
"Cold food" is the symptom. "Expo gap on Saturday dinner" is the cause. The cause is the only thing you can fix.
Logged this period 0
Top recurring category —
Open (no fix logged) 0

Log every complaint with its CAUSE, not the symptom. The fix is the test of the diagnosis; the next week is the test of the fix.

Keyboard: ⌘P print · ⌘S download CSV · ⌘↵ save to Workshop

When to use it

Pull this sheet out when —

  • Weekly review of the prior week's complaints — across in-house, online, and DM channels.
  • When a complaint theme repeats three times in one month — that is no longer noise.
  • After a service incident that produced a manager intervention — the cause logs there, not just the comp.
Common mistakes

What operators get wrong

  • Logging the symptom ("cold food") instead of the cause ("expo gap on Saturday dinner"). Symptoms are signals; causes are fixes.
  • Not assigning an owner. A complaint without an owner is a complaint that recurs.
  • Closing the log without verifying the fix held the next week. "Fixed" is a hypothesis until the next complaint cycle proves it.
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