Review responsiveness
Example: A neighborhood cafe owner replies to every recent Google review — a quick "thanks for coming in" on the five-stars and "I'm sorry, please email me" on the one-stars — so a diner reading the latest three sees an operator who is clearly present.
owner reply rate, Google review replies
The percentage of your recent Google reviews to which the business owner has posted a reply — visible right under each review on your Google Business Profile.
Why it matters
Diners read the most recent 2–3 reviews before deciding. Zero replies signals an absentee operator and shifts borderline picks to a competitor who answers every one. Replying to even half — "thanks for coming in" on the 5-stars, "I'm sorry, please email me" on the 1-stars — measurably moves first-time visits.
Frequently asked
What is review responsiveness?
Review responsiveness is the percentage of your recent Google reviews to which the business owner has posted a reply — visible right under each review on your Google Business Profile.
Why does review responsiveness matter for a restaurant?
Diners read the most recent 2–3 reviews before deciding. Zero replies signals an absentee operator and shifts borderline picks to a competitor who answers every one. Replying to even half — "thanks for coming in" on the 5-stars, "I'm sorry, please email me" on the 1-stars — measurably moves first-time visits.
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